7u775 Privacy Policy

Introduction and General Information

7u775 is a safe and reliable online betting platform for players in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the protection of your personal information.

This privacy policy describes how 7u775 collects your information, how that information is used, with whom it may be shared, and what steps are taken to protect your information. This policy applies equally to our website, mobile application, and other services.

If you disagree with any part of this policy, please refrain from using our services and contact our support team.

What Kind of Information We Collect

7u775 collects various types of information in order to provide its services. These are set out in detail below:

2.1 Information You Provide Directly

When you create an account on 7u775 or use our services, the information you voluntarily provide:

• Full name and date of birth
• Email address
• Banking and mobile financial service information (bKash, Nagad, Rocket, Upay, etc.)
• Documents required for identity verification
• Transaction-related information
• Any information provided when contacting us

2.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means:

• IP address and device identification information
• Browser type and version
• Operating system information
• Pages visited and usage patterns
• Session duration and date
• Referral URL (the source from which you arrived at our site)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. These technologies help maintain the functionality of our platform, remember your preferences, and improve the quality of our services. You can control cookies by changing your browser settings, though this may cause some of our services to not function properly.

Purpose of Using Information

We use the information we collect for the following legitimate purposes:

3.1 Service Operations

• Creating and managing your account
• Ensuring deposit and withdrawal processing
• Correctly providing bonuses and rewards
• Maintaining gaming history and transaction records
• Tracking your VIP status and providing benefits

3.2 Security and Fraud Prevention

• Identity verification and age confirmation (21+)
• Monitoring and preventing suspicious activity
• Preventing financial fraud and illegal transactions
• Detecting and preventing multiple accounts

3.3 Responsible Gaming

• Identifying problematic gaming behavior and intervening
• Providing self-exclusion and limit-setting features
• Providing support and resource information when needed

3.4 Communication and Support

• Sending important notifications related to your account
• Providing support via live chat and email
• Sending promotional information with your consent

3.5 Meeting Legal Obligations

We may use your information to comply with applicable laws, regulations, and regulatory authority directives. This includes anti-money laundering (AML) processes and know your customer (KYC) verification.

Information Sharing and Disclosure

7u775 never sells your personal information. However, information may be shared in the limited circumstances noted below:

4.1 Service Provider Partners

We work with certain trusted third-party service providers who assist in operating our services. These include payment processors, identity verification agencies, and technology suppliers. These partners may only use information to perform specific services and are required to adhere to our strict privacy standards.

4.2 Legal Requirements

In response to a court order, legal process, or valid request from a government authority, we may disclose information as required by law. In such cases we will always endeavour to disclose as little information as possible.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such an event we will notify you in advance and inform you of the new policy.

Information Security Measures

7u775 has adopted industry-standard technical and administrative measures to protect your personal information:

5.1 Technical Security

• SSL/TLS encryption for all data transfers
• AES-256 encryption for sensitive information
• Regular security testing and vulnerability assessments
• Firewall and intrusion detection systems
• Data stored in secure and protected data centers

5.2 Administrative Security

• Access to information restricted to authorized personnel only
• Regular privacy and security training for staff
• Strict password policy and two-factor authentication
• Regular security audits

Please keep in mind, however, that no transmission of information over the internet or electronic storage is completely secure. While we make every effort to protect your information, we cannot guarantee complete security.

Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account information: fully retained for as long as the account remains open
• After account closure: for as long as needed to meet legal and regulatory obligations
• Financial transaction records: for a defined period in accordance with applicable law
• Responsible gaming information: for the full duration of any active self-exclusion

After the specified retention period has ended, we securely and permanently delete your information or convert it into an unidentifiable form.

Your Rights

As a user of 7u775, you have the following rights regarding your personal information:

7.1 Right to Know

You have the right to know what information we hold about you. By contacting our support team you can obtain a copy of the information we hold about you.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained if there is a legal obligation to do so or if it is necessary to protect our legitimate interests.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights please contact us at: [email protected] — our support team is available 24 hours a day, 7 days a week.

Protection of Minors

7u775 provides services only to those aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.

We operate strict age verification processes at the time of registration and during use of our services. If a parent or guardian suspects their child is using our platform, please contact us immediately.

Third-Party Links and Services

Our platform may have connections to game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies and 7u775 is not responsible for their data collection and use.

We advise you to read the privacy policies of any third-party services carefully before using them.

Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the date of the change at the top of this page
• Send a notification to your registered email
• Display a clear notice on the platform

Continued use of our services after a change is made will be considered as your consent to the new policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

For privacy-related requests, we aim to respond within 30 business days.